Start your Chelan PUD Customer Bill Assistance Program application
The Chelan PUD Customer Bill Assistance Program provides a 25% discount on monthly bills for income-qualified households served by Chelan County Public Utility District. Chelan PUD is partnering with Promise to provide a fast and easy application online. You can read more about the program at chelanpud.org/discounts.
To qualify, you must have:
- Active residential utility account with Chelan PUD
- Household income ≤ 80% of Area Median Income or 200% of the Federal Poverty Level, adjusted for household size. You can view these thresholds and read more about program requirements at our FAQ.
Note: If you already receive the low-income senior or disabled discount, you will automatically be enrolled in the new program. You do not need to re-apply.
You may need to provide proof of your income eligibility, such as:
- Documentation of all income earned in the past month for everyone in your household OR
- A current award letter, dated within the last 12 months or showing current participation, from one of the following programs: SNAP (Basic Food); SSI (Supplemental Security Income); Medicaid (Apple Health); LIHEAP; TANF; WIC; see a full list of programs below
Qualifying programs:
- SNAP (food stamps) / Basic Food
- SSI (Supplemental Security Income)
- Medicaid / Apple Health
- LIHEAP
- Head Start / Early Head Start
- Lifeline (phone/internet discount)
- Housing Choice Voucher (Section 8) / Public Housing
- USDA Rural Development - Section 502 Direct Home Loans
- USDA Section 521 Rental Assistance
- USDA Section 533 Housing Preservation Grant (HPG)
- USDA Section 504 Home Repair Program
- National School Lunch Program
- TANF
- Weatherization Assistance Program (WAP)
- Women, Infants & Children (WIC)
- Housing Improvement Program (HIP)
If you are uncomfortable sharing information online, you may go to Chelan-Douglas Community Action Council to receive assistance in applying. You can also call Chelan PUD at (509) 661-8002.
Examples of proof
- For income: pay stubs; written statement from employer; Social Security or pension statements; self-employment records (see full list)
- For benefits programs: benefits letter or statement
Before you begin
- You can provide electronic files, or you can provide photos of documents.
- If you are using photos, ensure the documents are clear and readable. Take separate photos of each page.
- If you have questions or need help filling out an application via phone, support is available at (509) 661-8002.